Reference

How Our Legal Terms Protect Your Account

Every account on stakesph operates under a clear set of terms that define eligibility, data rights, and dispute handling for Philippines players.

Jurisdiction-dependent eligibilityData rights under local lawAccount terms and conditionsGCash, Maya, InstaPay policy scopeDispute and contact procedures
stakesph How Our Legal Terms Protect Your Account
ACCOUNT SECURITY STANDARDS

How We Handle Data, Cookies and Account Security

Our approach to data, cookies and account security is built around the rights of Philippines-based account holders. We collect only what is needed to operate your account, process payments through GCash, Maya or InstaPay, and comply with applicable local law. You can request a copy of the data we hold, ask us to correct it, or submit an account-deletion request — all through the email support channel.

Data Retention We retain account and transaction data for the period required under Philippine data-privacy rules. After that window closes, data is deleted or anonymised according to the retention schedule in your account agreement.
Cookie Policy Cookies on stakesph are used for session management, security verification and payment-flow continuity — for example, keeping your GCash or Maya session linked across a checkout step. You can manage cookie preferences in your browser settings.
Account Security Your account is protected by OTP verification on login and on payment confirmation. Any request to change your registered mobile number or e-wallet detail triggers an identity check before the change takes effect.
Requesting Changes To update personal data, request a record of what we hold, or raise a formal data-privacy concern, submit your request via the email support channel. We aim to respond within the timeframe set by applicable Philippine law.
LEGAL CONTACT PATHS

How to Reach Us on Legal or Policy Matters

If you have a question about your rights, a data request, or a dispute tied to your account — whether that is a GCash transaction query or a question about how your personal data is stored — our support team is the right first stop. You can reach us through the channels below. For formal legal or data-privacy requests, the email channel is the correct path as it creates a written record on both sides.

Live Chat Reach our support team directly through the live chat window in your account dashboard. Use this for urgent account-level or transaction queries tied to GCash, Maya or InstaPay.
Email Support Send formal legal inquiries, data-access requests or written complaints to our support email. This channel creates a documented record and is required for data-privacy requests under Philippine law.
Account Help Centre For policy-related questions about your account terms, eligibility conditions or transaction disputes, the Help Centre in your account settings has the relevant policy documents and submission forms.

Legal Terms — Questions We Get Asked

These are the policy and rights questions account holders in the Philippines raise most often. If your question is not covered here, reach out through live chat or email support for a written response.

These terms apply to any person who holds or attempts to open a stakesph account. Access is available only where local Philippine law permits and only to eligible persons under those laws.

We collect identification details, contact information and payment-method data needed to operate your account, including your GCash or Maya account reference where you transact through those rails.

Yes. Submit a written data-access request through our email support channel. We will respond within the timeframe required by the applicable Philippine data-privacy framework.

Contact our support team through live chat or email first with your transaction reference. We review the record before any escalation. Keep your GCash or InstaPay app confirmation screenshot ready.

Your data is retained for the period required under Philippine law and the terms of your account agreement. After that, it is deleted or anonymised following our published retention schedule.

We will notify you through your registered contact method before any material change takes effect. Continuing to use your account after that notice counts as acceptance of the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.