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How stakesph Handles Your Personal Information

This page sets out exactly what personal data stakesph collects when you open an account, use your e-wallet to transact via GCash, Maya, or InstaPay, and access the lobby on any device.

Data collected at account creationGCash, Maya, InstaPay transaction recordsCookie and device dataYour right to access or delete dataHow to contact us about privacy
stakesph How stakesph Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct, or request deletion of the personal data we hold on your account, our support team is the right place to start. You can reach us through live chat, email, or by submitting a request directly from your account settings page. We aim to acknowledge privacy requests promptly and resolve them within the timeframe required by applicable law.

Team online

Live Chat

Start a live chat session from any page on the site. Our support team can verify your identity and log your privacy request on the spot.

Email Support

Send your data access or deletion request by email. Include the account email address and the specific data you are asking about so we can locate your records quickly.

Account Settings

Logged-in account holders can submit a privacy request directly from the account settings page. This is the fastest way to link your request to your verified profile.

HOW WE PROTECT DATA

Data Handling, Cookies, Security and Retention

We apply technical and organisational measures across every part of the account flow — from the moment you register to the point your GCash or Maya withdrawal is confirmed. SSL encryption covers data in transit, and access to account records is restricted to authorised personnel only. Cookies used on the site fall into three categories: strictly necessary cookies that keep your session active, performance cookies that tell us which lobby sections load slowly, and preference cookies that remember your language and device settings. You can manage non-essential cookies through the banner on your first visit or via your browser settings at any time.

SSL Encryption

All data you transmit — login credentials, GCash payment details, account wallet actions — travels over SSL-encrypted connections so it cannot be intercepted in transit.

Cookie Control

Non-essential cookies can be switched off through the consent banner or your browser. Strictly necessary cookies remain active to keep your account session running correctly.

Data Retention Policy

We hold your personal data only as long as your account is active or as long as applicable law requires. After that period, records are deleted or anonymised.

Access Restriction

Internal access to account data is role-based. Only authorised team members handling support, compliance, or payment verification can view your personal records.

Frequently Asked Questions About Your Privacy

Below are the privacy questions we hear most often from account holders in the Philippines, covering data rights, cookie settings, payment records, and how to get in touch with us about your personal information.

We collect your name, email address, date of birth, and payment method details — such as your registered GCash or Maya number — at the point you create your account. Device and session data are also logged when you access the lobby.

Yes. Every deposit and withdrawal processed through GCash, Maya, or InstaPay is recorded on your account. These records are kept for the period required by applicable Philippines law and are accessible to you through account history.

Submit a data access request through live chat, by email, or via the account settings page. Verify your identity when prompted and we will provide the relevant records within the legally required timeframe.

You can request deletion by contacting support through live chat or email. We will action it after verifying your identity, subject to any retention obligations under applicable Philippines law that require us to keep certain records.

We use strictly necessary, performance, and preference cookies. Non-essential cookies can be turned off via the consent banner on first visit or through your browser settings. Strictly necessary cookies cannot be disabled as they keep your session active.

We share data only with payment processors — including those that power GCash, Maya, and InstaPay transfers — and only to complete your transaction. We do not sell your personal data to any third party for marketing purposes.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.